The International Basic Training (IBT) is a 15 days of classroom training designed to develop sales competence and to provide knowledge of brand and history, and Volkswagen’s technology.
Having completed the training, these candidates were then examined in all this area which not only consist of written exam but also video analysis and role plays. The scoring was done by a panel of judges consisting of the regional managers and dealer sales managers.
This year, 58 of Volkswagen Malaysia’s sales consultants graduated from the International Basic Training (IBT).
This group of graduates joins 85 other IBT certified sales consultants nationwide. These consultants are all trained and examined by a panel of experienced trainers from the Volkswagen sales training department and the dealer sales management for.
“At Volkswagen, we are focused in training and development to provide better career opportunity for our employees. We first introduced the IBT certification in 2013 to further enhance the knowledge of our team of sales consultants. Today, we are very proud of our 58 graduates this year and are confident that their learnings will enable them to better serve our customers,” says Volkswagen Group Malaysia managing director Armin Keller.
