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JD Power

4Articles

Toyota Ranks Highest in Customer Satisfaction for Second Consecutive Year While Honda Slips…

“The study finds that satisfaction among customers whose (service) advisors are completely focused on their needs is 765, which is…

Buyers Guide, News

Nearly Half of M’sia Customers Don’t Understand The Terms of Their Auto Finance Deal

Based on the inaugural J.D. Power 2017 Malaysia Auto Consumer Finance Study, nearly half (43%) of Malaysia new-car buyers do…

Toyota Ranks Highest in J.D. Power 2016 Malaysia CSI Study

Car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower…

Porsche Scores Big in J.D. Power’s “Initial Quality Study”

Sports cars from Stuttgart set the top quality benchmark. In this year’s “Initial Quality Study” by US market research institute J.D….