As part of its on-going development and improvement insofar as aftersales is concerned, Volkswagen Group M’sia is ramping up its efforts to further improve customer satisfaction levels and to provide Volkswagen owners with greater flexibility and convenience when it comes to maintaining their vehicles.
Recently, Volkswagen Group Malaysia announced that 20 authorised Volkswagen service centres in Peninsular Malaysia will now open on Sundays from 9.00am to 5.00pm for maintenance service starting from 16th March 2014. Volkswagen owners will only need to make an appointment a few working days before their desired service on Sundays in order to secure an appointment with their preferred service centre.
This includes service centres in the northern region such as F.A Wagen Sdn Bhd in Alor Setar and Sg Petani. Apart from that, the company also announced that they are in the midst of intensifying the professional training programmes for sales as well as after-sales staff throughout all dealers and service centre network. This is a joint approach with Volkswagen Group Malaysia’s dealer partners, encompassing various sales and service areas as part of Volkswagen growth strategy in Malaysia.
Managing Director, Volkswagen Group Malaysia, Christoph Aringer said, “Customer satisfaction is an integral component of Volkswagen Group Malaysia, as it contributes directly to the growth and development of our brand locally. Based on the feedback we have garnered from our customers, we are taking steps to increase the levels of service quality and customer satisfaction in order to meet the needs and expectations of discerning Malaysian drivers.”
“Whether it’s ensuring that our sales consultants have access to the latest product knowledge and after-sales support in order to engage and address our customers’ needs at the level expected of a leading global brand or equipping our after-sales teams with the skills in order to consistently and accurately diagnose and address technical issues, we at Volkswagen Group Malaysia are committed to continually raising our standards to set the industry benchmark right here in Malaysia for Malaysians,” added Aringer.
For more info on Volkswagen Group Malaysia and its product portfolio, visit www.volkswagen.com.my.
