TC Euro Cars (TCEC), the sole franchise holder for Renault cars in Malaysia has upgraded its flagship Renault showroom in Petaling Jaya to provide a better customers service experience.
“These improvements underline our steadfast commitment and passion to exceed the expectations of our discerning Renault customers. With these upgrades, we aim to establish more fulfilling connections that will enable us to better serve our customers,” said Mr Kuan Kim Luen, CEO, TC Euro Cars Sdn Bhd.
The improved Renault showroom now features a new restaurant and pub called Tavern 13, in addition to an existing café, to create a more lifestyle experience in the showroom.
Serving western and Thai BBQ cuisine, Tavern 13’s casual setting and relaxing ambience makes it an ideal spot for customers to wait in or simply just to unwind.
The Renault touch is added with updated photos of key activities in Malaysia, a display of interesting Renault-related video clips and other branding elements.
Outside in front of the showroom, is a newly constructed vehicle display platform clearly visible from the road – Jalan Semangat. This display platform showcases the latest fashionable and fuel-efficient vehicles from Renault, such as the new Captur urban crossover and Clio GT Line compact hatchback.
Additionally, customers can now make appointments through sales consultants to drop off their Renault vehicles at the showroom. Besides enjoying F&B while waiting for their cars to be serviced, they can also utilise the hair salon adjacent to the showroom for further convenience and to make the most of their time.
Alternatively, Renault Sales Consultants are on hand to provide pick up assistance to collect and deliver their Renault vehicle when service is due.
According to Kuan, TCEC is expanding and upgrading its Renault network to support the brand’s growing momentum in Malaysia. The company recently added new showrooms in Seremban and Johor Baharu to strengthen Renault’s brand presence and connect with more customers in the southern region of Peninsular Malaysia
Currently, Renault has a total of 15 showrooms located all over Peninsular Malaysia and 14 service centres across Peninsular and East Malaysia.
