Sime Darby Auto Connexion (SDAC), Ford Motor Company’s distribution partner in Malaysia, today officiates the opening of its new state-of-the-art showroom and service centre called Sime Darby Auto Connexion, Petaling Jaya 2 (SDAC PJ 2). With 22 service bays, PJ 2 is Ford’s 48th and largest showroom and service centre in Malaysia.
“SDAC PJ 2 is designed to offer Ford’s fast-growing customer base in the Klang Valley the very best sales and after sales experience,” said Syed Ahmad Muzri Bin Syed Faiz, managing director, Sime Darby Auto Connexion.
“This world-class new showroom and service centre is part of Ford and SDAC’s two-year RM140 million network expansion and customer service enhancement plan – we are making it even easier for customers to interact with us by opening dealerships and expanding existing dealerships so they incorporate sales, service and spare parts under one roof.”
The 99,400 square foot facility is equipped with the latest Ford diagnostic tools, and is staffed by Ford-certified technicians. All Ford dealership employees, including technicians, sales and service staff, have received Ford’s training to develop their expertise and serve customer needs.
While waiting for their service appointments, customers can relax in the dedicated customer service lounge and enjoy free Wi-Fi, hot beverages and snacks. Consistent with the company’s global best practice, the customer lounge features floor to ceiling windows that offer a clear view of the service bays, so customers and even passers-by can see Ford technicians at work. For the convenience of customers and staff, the facility also offers a prayer room for Muslims.
Sime Darby Auto Connexion, Petaling Jaya 2 is located just off Federal Highway, opposite the current SDAC PJ dealership at Lot 3, Jalan 51A/219, 46100 Petaling Jaya.
The showroom is open from 8:30am-6pm from Monday to Saturday, and from 10:00am-6:00pm on Sunday & Public Holidays, while Service Centre opening hours are 8:00am-5:00pm from Monday to Friday, and 8:30am to 12:30pm on Saturday. For more info visit www.ford.com.my.
