Volkswagen Passenger Cars Malaysia (VPCM) today announced an additional 2-years “VPCM Customer Care Goodwill” on the Direct Shift Gearbox (DSG) on cars produced up till December 2013, with mileage of up to 200,000km. This goodwill takes place after the expiration of the 5-years warranty period on these vehicles. Additionally, “VPCM Customer Care Goodwill” is also offered on other selected components for Volkswagen cars that have passed its 5-years warranty period expiration date.
Goodwill on DSG*
For DSG, after the 5-years warranty, VPCM offers an extra 2-years Goodwill for cars produced up to December 2013 with mileage up to 200,000km.
Do note that Goodwill is NOT an extended warranty as it is decided on a case by case basis and to be able to enjoy this 2-years Goodwill, your car needs to be serviced at a Volkswagen approved dealer, with full service history.
The Goodwill covers 100% parts, with a minimal shared labour charge (this is a standard parts warranty, excluding wear & tear items for all cars serviced and repaired at a Volkswagen approved dealer). This means, after the 5 year warranty, there is a 2-years Goodwill, with labour cost sharing. Then a further 2- years parts warranty on the Goodwill repair, only when cost sharing, which covers both parts and labour 100%.
Goodwill on other components*
VPCM also offers “VPCM Customer Care Goodwill” for 2-years beyond the standard warranty period on other selected parts, on a case-by-case basis, including the previous generation 1.4 Twin Charge Engine. In the event of you experiencing a failure, your preferred dealer will be able to check if the part is covered, using your car VIN Number.
As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorized Volkswagen Service Centre receive a 2-year warranty. This excludes wear and tear.
There will possibly be cost sharing for parts and labour that the customers will have to cover and VPCM contribution is system generated and decided on a case by case basis, depending on whether the part is covered, years in service and mileage.
To qualify for the “VPCM Customer Care Goodwill” program on other components, customers must also have a full service history at any authorised Volkswagen Service Centre.
“At VPCM, our customers are our top priority and we have taken into account feedback we’ve received from our VW owners. On the 1st of September, VPCM announced the 5-years manufacturer warranty for our cars. And now, with the introduction of the ‘VPCM Customer Care Goodwill’, we hope to further enhance the overall ownership experience and give existing customers better protection and peace of mind. The goal is to build trust and confidence with our customers as we continue to strengthen our brand presence and share in the Malaysian market,” said Florian Steiner, Managing Director of VPCM.
To continue providing Volkswagen owners with affordable ownership, a parts exchange program on selected items is also available for customers. Additionally, Economy Packages on specific models older than 5-years is also in the midst of being implemented at Volkswagen authorized dealer partners, and will be announced in due time.
*The “VPCM Customer Care Goodwill” comes with labour and parts charges, dependent on age and mileage of the car. Warranty Terms and Conditions apply.
