9 Isuzu outlets were recently presented with their Isuzu Medium-Heavy Duty (MHD) Truck Authorized Service Centre plaques heralding a new level of Isuzu customer experiences available in the country.
Following the certification, these outlets are officially recognized as flagship Isuzu truck service centres, capable and dedicated to handle all classes of Isuzu trucks, particularly the medium-duty Forward and heavy-duty Giga models.
The outlets had met the new standards requirements set by Isuzu’s technical team that mandates facilities be suitably able to cater to the requirements of heavy-duty trucks with ample availability of spare parts, have trained and certified technicians skilled in heavy-duty truck maintenance and repairs on hand, as well as display technical capabilities in handling state-of-the-art proprietary diagnostic equipment.
The principals of the outlets received their wall plaques from Isuzu Malaysia’s CEO Kenji Matsuoka who commended their efforts to spearhead Isuzu’s efforts in developing new levels in customer satisfaction standards.
“As the leading truck brand in Malaysia, we have the onus to not only provide the necessary support infrastructure for our customers but to continuously raise the quality levels of our service. The nine outlets that received the plaques have been exemplary in their commitment towards ensuring customer satisfaction and taken that step forward in line with our Kaizen principals,” said Matsuoka.
The outlets operated by Automotive Corporation Malaysia (ACM), Indah Utara Auto, Jumbo Arena and Ultra Gallant located in the states of Kedah, Penang, Perak, Selangor, Negeri Sembilan, Johor and Pahang are the pioneer dealers to achieve this status in the programme while outlets in East Malaysia are expected to gain their certifications soon.
With these flagship outlets in place, Isuzu Malaysia’s customers will be able to seek efficient and professional support along the major transportation routes, particularly along the north-south highway as well as in the east coast region. The location of these outlets are key to ensuring that long-haul trucks are able to seek quick and convenient technical redress or maintenance as they ply these routes on a regular basis.
“It is very critical for our customers to be kept moving effectively and efficiently according to their tight schedules. By strategically placing our support backbone in line with where our customers regularly travel, we are able to assure them that professional Isuzu truck care is always conveniently close at hand,” added Matsuoka.
For a fill list of professional Isuzu truck dealers, visit www.isuzu.net.my
